Account Coordinator - Account Services

Position Overview

The Account Coordinator (AC) is responsible for ensuring work moves through our project management system (TargetProcess) on time and supporting delivery on budget. This is a behind-the-scenes, detail-driven role that coordinates the flow of work across disciplines (strategy, creative, media, development, etc.), documents what was decided, and ensures next steps are clear, assigned, and followed through. While many ACs grow into Account Manager roles over time, success in this position starts with strong project management, communication, and mastery of how our agency delivers work.

Account Services plays a central role in our agency's success. We are expected to be proactive, solution-oriented client advisors who bring structure to complexity, help clients make confident decisions, and lead internal teams with clarity and accountability.

This role supports account work within the gaming and hospitality sector, requiring familiarity with casino marketing regulations, loyalty programs, and the unique approval processes common in regulated industries.

Key Responsibilities

      Own day-to-day trafficking of work through TargetProcess, ensuring tasks are created correctly, assigned to the right owner, sequenced appropriately, and kept up to date.

      Document meeting notes, decisions, and action items; confirm owners and due dates; and actively follow up to keep work moving.

      Attend and contribute to daily internal check-ins, providing status updates, capturing new requests or changes, and surfacing risk.

      Build and maintain roadmaps, project plans, and timelines - translating updates into clear schedules and dependencies in TargetProcess.

      Collect and document client feedback (from client calls and/or from the Account Manager) and ensure it is entered into TargetProcess so teams can respond quickly and accurately.

      Monitor project pacing and delivery by tracking status, dependencies, and signals that may impact scope, timeline, or budget.

      Support time/budget awareness by reviewing internal resourcing, hours, and delivery trends and flagging risks early.

      Coordinate across disciplines to understand what each team needs to deliver successfully (inputs, lead times, review cycles, and handoffs).

      Maintain consistent documentation standards and process adherence to improve efficiency and reduce avoidable rework.

      Regulatory & Compliance Coordination: Assist in managing the review and approval process for marketing materials that must comply with gaming regulations, responsible gambling messaging requirements, and state/tribal gaming authority guidelines.

      Casino Loyalty & CRM Program Support: Coordinate campaigns related to player loyalty programs, direct mail offers, and database-driven promotions. Understanding the data segmentation and timing requirements unique to casino CRM marketing.

      Multi-Property/Multi-Channel Coordination: Support trafficking of integrated campaigns across casino property channels (on-property signage, digital, email, direct mail, social, broadcast) and coordinate across property marketing teams when applicable.

      Media & Promotions Tracking: Track promotional calendars, event-based campaigns, and seasonal gaming promotions, ensuring assets and approvals align with on-property activation timelines.

Performance Metrics / Success Criteria

      Work consistently moves through TargetProcess on time, with proactive flagging of scope/timeline/budget risks.

      Notes/action items are accurate, timely, and actionable; follow-up is consistent and prevents missed steps

      Time/budget risks are identified early and escalated with supporting details - the "what" and the "why"

      Effective and proactive communication that supports client satisfaction and strong delivery outcomes.

Required Skills & Experience

      1-2 years of experience in an agency, marketing organization, or project coordination environment; strong interest in integrated marketing delivery.

      Demonstrated strength in project management fundamentals: tracking, documenting, and driving follow-up.

      Strong written and oral communication skills. 

      High attention to detail and ability to manage multiple priorities in a deadline-driven environment.

      Eager to learn how different agency disciplines deliver work and why handoffs/milestones matter.

      Comfortable working in a process-oriented environment. 

      Experience with or strong interest in gaming, hospitality, or regulated industry marketing is a plus.

      Experience coordinating campaigns across multiple channels or properties is a plus.

Reporting Lines & Team Structure

      Reports to: Senior Account Manager or Account Director.

      Collaborates with: Creative, Media, Strategy, Web Development and other internal teams.

      Client Interaction: Participates in client calls as needed, primarily to support documentation, follow-up, and delivery coordination. May interact with casino client marketing teams and property stakeholders to coordinate approvals, gather feedback, and align on promotional schedules.

Growth & Development Opportunities

      Training and mentorship in agency workflows, integrated marketing execution, and delivery operations.

      Opportunity to grow into an Account Manager role over time as project mastery expands and client-facing responsibilities increase.